Player privacy at Dice Palace
We treat personal information as part of a practical player relationship. Account activity, transaction-related context and usage information help us maintain the experience around registration, the cashier, promotions and the game lobby. We aim to handle that information with a clear purpose, a measured approach and respect for the player behind the account.
Privacy also has a human side. A player wants to know why a piece of information matters, how it supports the journey and how to raise a question. We keep those purposes connected to the experience rather than turning personal information into a vague background topic.
Information we handle
We may handle information connected with the use of Dice Palace, including:
- account details used during registration and account management;
- transaction-related information connected with the cashier journey;
- usage information that helps us understand how players move through our services;
- communication context when a player contacts us through our support routes.
Each category has a practical role. Account details support the player relationship, transaction-related context supports the cashier journey, usage information helps us keep the experience coherent, and communication context helps us respond to the question raised.
Keeping privacy communication current
Clear wording
We use direct language when we explain how information fits the Dice Palace experience. A player should be able to connect a data category with its purpose rather than searching through abstract labels.
Meaningful changes
When our privacy communication changes, we present the revised wording as part of our player information. Clear updates help players understand the current approach and decide whether they want to raise a question through our support routes.
Retention and purpose
| Information type | Why it matters | Retention approach |
|---|---|---|
| Account information | Supports the player relationship | Kept for the account relationship and its practical needs |
| Transaction-related context | Supports the cashier journey | Kept for the relevant financial and account context |
| Usage information | Helps maintain the player experience | Kept for the purpose it serves |
| Support communication | Helps us address a player question | Kept with the conversation context |
We link retention to purpose. Information remains useful when it supports the relationship, a transaction-related context, the player experience or a support conversation. We avoid treating every category as though it serves the same function.
Your privacy choices
Players can raise a privacy question through our support routes. A useful request identifies the account context and the privacy matter being raised.
- Ask for clarification about the information connected with an account relationship.
- Ask how a particular category supports the Dice Palace experience.
- Raise a concern about communication or account-related information.
- Share a correction where account context needs attention.
We treat a privacy request as a focused conversation. A clear subject and a concise description allow the request to move through the appropriate support route without blending it with unrelated account or promotion questions.
How we use information
We use account information to support the relationship between Dice Palace and the player. We use transaction-related context around the cashier journey. We use usage information to maintain a coherent experience around our services, and we use communication context to respond when a player chooses live chat or email.
Security is part of that approach. Players should keep passwords private and limit a support message to the account context needed for the question. We can then focus on the issue itself while the player keeps personal credentials under their control.
Last updated: 2 November 2026
Written byDice Palace Editorial Team